Privacy Policy


This privacy policy sets out how Suirvale Development Ltd trading as Biomass Spares Direct uses and protects any information that you give Suirvale Development Ltd trading as Biomass Spares Direct when you use this website. Suirvale Development Ltd trading as Biomass Spares Direct is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website/ booking system, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information: Customer Name Contact information including email address Order information What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

What we do not collect

Payment card details


Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Cookies in use on this site

Cookies and how they benefit you Our websites use cookies, as almost all websites do, to help provide you with the best experience. Cookies are small text files that are placed on your computer or mobile phone when you browse websites. They are not viruses and the data stored doesn't have any personally identifiable information. Our cookies help us: Make our website work as you'd expect Save you having to log in every time you visit the site Remember your settings during and between visits Improve the speed/security of the site Continuously improve our website for you Make our marketing more efficient We do not use cookies to: Collect any personally identifiable information (without your express permission) Collect any sensitive information (without your express permission) Pass data to advertising networks Pass personally identifiable data to third parties You can learn more about all the cookies we use below or go to www.aboutcookies.org for further information.


Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can, however doing so will likely mean that our site will not function as you would expect. In general We receive and store any information you enter onto our websites or give us in any other form such as telephone. This includes information that can identify you personally including your name, address, telephone number and email. You do not have to provide information to us but you will need to in order to register an account, make a booking and payment or sign up for other information such as offers and newsletters. Visitor Statistics Cookies – Google Analytics We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called analytic programs also tell us how people reached this site (e.g. from a search engine) and whether they have been to our site before. Social Media Use of Facebook Social Plugins This website uses social plugins ("plugins") provided by the social network facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (" Facebook" ). The plugins are identifiable by a Facebook logo (white "f" on a blue background or a "thumbs up" sign) or are marked with the addition "Facebook Social Plugin". The list of Facebook Social Plugins can be viewed here: https://developers.facebook.com/docs/plugins/https://www.facebook.com/about/privacy.

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our (and a large proportion of the world's) websites as cookies are a standard part of most modern websites.